Privacy policy
StreetGuard Security — Privacy Policy
Effective date: 19 April 2026 Last reviewed: 19 April 2026 Version: 1.0 Contact: support@streetguardsecurity.com
1. About this policy
StreetGuard Security ("we", "us", "our") respects your privacy and takes our obligations under the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) seriously.
This Privacy Policy explains what personal information we collect, how we collect it, why we collect it, who we share it with, how we protect it, and the rights you have over it.
This policy applies to your use of:
- the streetguardsecurity.com website (the "Website")
- our customer service channels (email, messaging, phone, social media DMs)
- our marketing (email, SMS, and advertising we run on third-party platforms)
It does not apply to third-party websites or services that we link to — those have their own privacy policies, which we encourage you to read.
StreetGuard Security is a trading name. The operator of the Website and the entity you are contracting with may update as our business evolves. Current operator details are available on request by emailing support@streetguardsecurity.com.
2. What "personal information" means
"Personal information" is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not. This definition matches the Privacy Act 1988 (Cth).
For customers outside Australia, similar protections apply under laws such as the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. Where those apply to you, see Section 12.
3. What personal information we collect
We collect only what we need to operate our business. The categories are:
3.1 Information you give us directly
- Identity information — first and last name
- Contact information — email address, phone number (where you provide it), postal/shipping address
- Order information — products purchased, order date, order value, delivery instructions
- Payment information — billing address, payment method type (card brand, last 4 digits). We do not see or store your full card number, CVV, or full bank account details. Payment details are handled by our payment processors (Section 5).
- Communications — emails, support tickets, reviews, social media messages you send us
- Account information (if you create an account) — login credentials, saved addresses, order history
3.2 Information we collect automatically when you use the Website
- Device and browser data — IP address, browser type and version, operating system, screen size, language
- Usage data — pages viewed, links clicked, time on page, referring URL, search terms on our site
- Cookie and similar technology data — see Section 7
- Location data — derived from IP address at country/city level (not precise GPS)
3.3 Information from third parties
- Carrier data — tracking updates, delivery confirmations from Australia Post, StarTrack, Aramex, NZ Post, and other carriers we use
- Payment processor data — confirmation of successful payment, fraud risk scores, chargeback notices
- Advertising platform data — aggregated reporting from Meta, Google, TikTok, YouTube on ad performance (we generally do not receive individual-level data from these platforms beyond what you have consented to)
- Reviews and UGC — if you post a review or tag us on social media, we may use that content with attribution
3.4 Sensitive information
We do not intentionally collect sensitive information (such as health, religious beliefs, political opinions, sexual orientation, or genetic data) and we ask that you do not send us any. If you do, we will delete it unless it is needed to respond to your query.
4. How we use your personal information
We use your personal information to:
| Purpose | Legal basis / APP reference |
|---|---|
| Process and fulfil your orders | Necessary to perform our contract with you (APP 6.1(a)) |
| Send order confirmations, shipping notifications, delivery updates | Necessary to perform our contract with you |
| Provide customer service and respond to your queries | Primary purpose of collection |
| Handle returns, refunds and warranty claims | Necessary to meet ACL and contract obligations |
| Detect and prevent fraud, payment disputes, and security incidents | Our legitimate interests, and to comply with law |
| Operate and improve the Website (analytics, A/B tests, bug tracking) | Our legitimate interests (APP 6.2) |
| Send direct marketing (email, SMS, remarketing) where permitted | Your consent — you can opt out at any time (Section 8) |
| Comply with tax, accounting, consumer law, and other legal obligations | Required or authorised by law |
| Enforce our Terms of Service and recover amounts owing | Our legitimate interests |
We will not use your personal information for a purpose that is unrelated to the reason you gave it to us, unless you have consented or we are otherwise permitted by law.
5. Who we share your personal information with
We share personal information only with service providers and other recipients who need it to deliver our service. We do not sell your personal information.
Current recipients include:
| Recipient | Purpose | Where they process data |
|---|---|---|
| Shopify Inc. | E-commerce platform hosting the Website and processing orders | Canada, USA, Ireland |
| Stripe and/or Shopify Payments | Payment processing and fraud screening | USA, Ireland, Australia |
| PayPal (if selected at checkout) | Payment processing | USA, Australia |
| Shopify Email / marketing tools | Email marketing, customer segmentation | Canada, USA, Ireland |
| Meta Platforms (Facebook, Instagram) | Advertising, pixel-based retargeting, conversion tracking | USA, Ireland |
| Google (Ads, Analytics, Tag Manager) | Analytics, advertising, retargeting | USA, Ireland |
| TikTok for Business | Advertising and conversion tracking | Singapore, USA, Ireland |
| Third-party logistics (3PL) providers | Warehousing, pick/pack, dispatch | Australia |
| Carriers (Australia Post, StarTrack, Aramex, NZ Post, Couriers Please, others) | Delivery | Australia, New Zealand |
| Customer review platforms (e.g. Judge.me, Trustpilot) | Verified customer reviews | USA, EU |
| Professional advisers (accountants, auditors, lawyers) | Legal and tax advice | Australia |
| Government authorities | Where required by law (e.g. ACCC, ATO, ASIC, OAIC, police warrants) | Australia |
We review our service providers periodically and may change them. The list above reflects our current position as at the "Last reviewed" date above. The categories of recipients will generally remain the same even if specific vendors change.
6. Overseas disclosure (APP 8)
Many of our service providers are based outside Australia. When we send personal information overseas, we take reasonable steps to ensure the overseas recipient does not breach the APPs.
The main countries where your personal information may be processed are:
- United States (Shopify, Stripe, PayPal, Meta, Google, TikTok)
- Ireland (Meta EU operations, Shopify EU, Stripe EU, Google EU)
- Canada (Shopify headquarters)
- Singapore (TikTok regional operations)
- New Zealand (carriers delivering to NZ customers)
By using the Website, you acknowledge that your personal information may be disclosed to, and processed in, these countries. Data protection laws in some of these countries may differ from Australia's.
7. Cookies and similar technologies
We use cookies, pixels, local storage, and similar technologies to:
- keep you logged in and your shopping cart remembered
- measure how the Website is used (analytics)
- deliver and measure advertising on Meta, Google, TikTok and other platforms
- detect fraudulent activity
The main categories are:
- Strictly necessary — required for the site to work (e.g. cart, checkout). You cannot opt out of these and still use the site.
- Analytics — help us understand what is and is not working (e.g. Google Analytics).
- Advertising / remarketing — allow us to show relevant ads on third-party platforms and measure conversions (e.g. Meta Pixel, Google Ads, TikTok Pixel).
You can manage cookies through your browser settings, through opt-out tools offered by advertising platforms (e.g. Your Online Choices — youronlinechoices.com.au), or by using a consent management tool where offered on the Website.
Disabling some cookies may affect Website functionality.
8. Direct marketing and how to opt out
Where you have opted in — for example by entering your email at checkout with the marketing checkbox ticked, subscribing to our newsletter, or joining our SMS list — we may send you promotional content.
You can opt out at any time by:
- clicking "unsubscribe" at the bottom of any marketing email
- replying STOP to any marketing SMS
- emailing support@streetguardsecurity.com
We will action opt-outs promptly, and in any event within 5 business days. Opting out of marketing does not opt you out of transactional emails (e.g. order confirmations, delivery updates, warranty correspondence).
9. How long we keep your personal information
We keep personal information only as long as we need it for the purposes described above, or as required by law.
| Category | Typical retention period |
|---|---|
| Order and tax records | 7 years after the order (required by the Income Tax Assessment Act and ATO record-keeping rules) |
| Customer service correspondence | Up to 3 years after last contact |
| Marketing opt-in and subscriber data | Until you unsubscribe, then held in a suppression list (email/phone only) to prevent accidental re-contact |
| Analytics and usage data | Typically 14–26 months at the provider, or the default retention period of the tool |
| Warranty and return records | 7 years (ACL evidence-keeping) |
| Account data (if you create an account) | While your account is active, plus 2 years |
When retention ends, we either delete the personal information or de-identify it so it cannot be linked back to you.
10. How we protect your personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Measures include:
- HTTPS / TLS encryption on the Website
- PCI-DSS compliance through our payment processors
- Role-based access controls on our admin systems
- Password hygiene standards for staff accounts (strong passwords, 2FA where supported)
- Regular review of our vendor list and their security posture
- Secure deletion or de-identification when retention ends
No method of transmission or storage is 100% secure. You use the Website at your own risk, and we cannot guarantee absolute security.
11. Data breach notification
We comply with the Notifiable Data Breaches (NDB) scheme administered by the Office of the Australian Information Commissioner (OAIC).
If an eligible data breach occurs that is likely to result in serious harm to you, we will notify you and the OAIC as required by Part IIIC of the Privacy Act 1988 (Cth).
12. EU and UK customers (GDPR / UK GDPR)
If you are in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the GDPR / UK GDPR, including the right to:
- request access to your personal data
- request correction or deletion ("right to be forgotten")
- object to or restrict processing
- receive your data in a portable format
- withdraw consent at any time
- lodge a complaint with your local supervisory authority
Where we process the data of EU/UK customers, our lawful bases are consent, contract performance, legal obligation, and legitimate interests — matching the corresponding APPs above.
To exercise these rights, email support@streetguardsecurity.com with the subject line "Data Rights Request".
13. Your rights under Australian law
Under the APPs, you have the right to:
- Access the personal information we hold about you (APP 12)
- Correct personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading (APP 13)
- Complain about how we have handled your personal information
13.1 How to make an access or correction request
Email support@streetguardsecurity.com with the subject line "Privacy Request". We may need to verify your identity before we can act. We aim to respond within 30 days. Where we can provide access, we will do so free of charge. If we refuse access or correction, we will explain why and how you can complain.
13.2 How to make a privacy complaint
Email support@streetguardsecurity.com with the subject line "Privacy Complaint — [your name]". We will acknowledge within 2 business days and aim to respond substantively within 30 days.
If you are not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
14. Children
The Website is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact support@streetguardsecurity.com and we will delete it.
15. Changes to this policy
We may update this policy from time to time. When we do, we will change the "Effective date" and "Version" at the top and, for material changes, notify you through the Website or by email (where we have one for you).
Your continued use of the Website after the change takes effect means you accept the updated policy.
16. Contact
Privacy questions, data requests, complaints:
support@streetguardsecurity.com Subject line: "Privacy Request" or "Privacy Complaint"